Dr. Volker G. Hildebrand, SAP Hybris
Dr. Volker Hildebrand is the Global Vice President of Strategy at SAP Hybris; he is responsible for the future direction of the SAP Hybris Customer Engagement & Commerce solution portfolio. Volker has more than two decades of experience in the CRM and eCommerce space and held various leadership positions in sales, product management, business development, product strategy, product marketing, and solution management at SAP and SAP Markets. Prior to joining SAP, Volker was a professor for Marketing and had his own consulting business helping companies better engage with their customers. He has been an early evangelist of customer experience and customer engagement and is a widely recognized expert, thought leader, researcher, author, and keynote speaker. Volker has a Ph.D. in Business Economics and was a pioneer in CRM and e-commerce research. Volker has written more than 100 articles & blogs and published five books; his latest book “The Customer Experience Edge” was published by McGraw Hill.