TRACK
3

Customer Experience and Commerce

Markus Wenger, SAP
Wednesday, 14 June, 2017
16:30 - 17:30
G110

Are you struggling to balance customer engagement with your business needs to drive preferred business outcomes? Do you want to provide unified and intuitive business-user front-office capabilities for content management, digital asset management, and merchandising for business productivity and faster time to market? Attend this session to walk away with the solutions and tools you will need to address these concerns as you... More »

Markus Wenger, SAP
Thursday, 15 June, 2017
14:00 - 15:00
G111

Attend this session for insights on how the SAP Hybris omnichannel commerce solution delivers consumer-grade B2B user experiences while supporting all the complex business buying and selling needs of B2B organisations. By attending, you will... More »

Patrick Hey, SYCOR
Thursday, 15 June, 2017
09:00 - 10:00
G111

How do you satisfy customer expectations of having real-time availability with zero delay time and the possibility of usage even if their device is offline? This session provides an overview of SAP solutions for customer engagement and commerce, existing performance push possibilities, and standard offline capabilities (including tips to leverage these tools) to increase performance and meet expectations. Attend to... More »

David Moore, SAP
Wednesday, 14 June, 2017
13:15 - 14:15
G110

This session provides deep insight into the integration strategy, technology, and out-of-the-box content for SAP Hybris Cloud for Customer. Discover how SAP ERP, SAP CRM, SAP S/4HANA, SAP Jam, and other SAP Hybris solutions can be leveraged to integrate across front- and back-office silos. By attending this session, you will... More »

Anders Brødsgaard, Vestas
Friday, 16 June, 2017
14:00 - 15:00
G110

Gain valuable insight and proven strategies about how Vestas — one of the largest wind turbine manufacturers in the world with more than 20,000 employees in 24 countries — successfully implemented a cloud-based integrated sales and service solution, managed user adoption, and drove fast time-to-value. By attending, you’ll gain valuable insights into... More »

Magnus Clementson, SAP
Thursday, 15 June, 2017
12:00 - 13:00
G110

Your customers now expect more from you than just a post-sales support team as they become more involved in the pre-sales part of the engagement process. Enabling your customer service team to deal with customer complaints is no longer enough. Attend this session to learn how to drive enhanced customer engagement and to... More »

David Moore, SAP
Thursday, 15 June, 2017
15:15 - 16:15
G111

As customer demands expand, how do you ensure your business is enabled to embrace these changes and exceed customer expectations? Take an in-depth look at how SAP is innovating in service engagement to help you to differentiate your customers’ experiences by driving real value and profit. Learn how to leverage SAP Hybris Service Engagement Center to support the changes customers are driving you toward, such as IoT and machine learning. Through lecture and demo, you will... More »

Himanshu Priyam, Deloitte
Thursday, 15 June, 2017
16:30 - 17:30
G110

With a focus on SAP Hybris Cloud for Customer integration capabilities and scenarios, this session examines the key implementation tasks you will face when implementing SAP Hybris Cloud for Customer within your existing environment. Take a critical look at the different packaged integration scenarios, and learn how you can leverage SAP Jam, iFlow, and open APIs in the process. Join this session to... More »

Hillary Bliss, National Vision
Thursday, 15 June, 2017
10:45 - 11:45
G111

Learn how National Vision — one of the largest optical retail companies — is enhancing customer experience online and offline through improved e-commerce and marketing systems. Hear first-hand how the company has unified customer data, both online and in store; created a more seamless customer experience; and constructed a foundation that enables greater flexibility and agility in marketing and buying in the future. Attend this session to gain insight into... More »

Ivo Bauermann

Global Vice President SAP Analytics, Head of Business Development & Global Center of Excellence

SAP


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